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“The buyer is always right: A review of judicial practice in consumer protection cases, approved by By the Presidium of the Supreme Court of the Russian Federation on 18.10.2023” — Tatyana Tereshchenko for Zakon.ru

A new review of judicial practice in consumer protection cases, approved by By the Presidium of the Supreme Court of the Russian Federation on 18.10.2023 (Review), is clearly pro-consumer in nature.

A good example is paragraph 3.

A technical failure refers to an entrepreneurial risk

According to the Supreme Court of the Russian Federation, a technical failure due to which the prices of luxury goods when ordering online "were reflected incorrectly and clearly disproportionate to the usual cost of the relevant goods" does not mean that the consumer is abusing the right. Such a technical failure and related losses for the seller cannot be attributed to the consumer and cannot be recognized as an abuse of law.

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